The Queue Length detection tool measures the load on points of client service. Information about service load is useful in:
By knowing the line length, management can:
The detection tool counts the number of people who are standing in line, based on the image from the video camera aimed at the line area. To configure the detection tool, do the following:
The detection tool is based on "prolonged presence": it counts people who remain in the selected area for a specified length of time, in other words, only the people who are truly waiting in line. The detection tool does not count people who stop for a short time, such as to look at a schedule or ask a cashier a question. The detection tool also correctly interprets the situation when a person standing in line moves slightly, such as when shifting weight to another leg.
The number of people in line can be viewed in real time or through web reports, as a load report in the form of a table or chart.