We’re there at every step in the process. Even after you’re a certified partner and are implementing our products, we ensure a continuous support line so critical projects go smoothly and successfully.
Depending on the type of partner you are, you’ll have access to different levels of support service – all of which are quick, efficient, and ready to help when you need them.
– Belyaev Mikhail, Profis Engineering center (Axxon Partner - Siberia)
| Included Support | Regional Distributor | Channel Partner | OEM | Turnkey Solution Provider | ISV |
| Workday support from 9:00 a.m. to 6:00 p.m. (average regional time zone). Support is delivered through a telephone hotline or via email. |
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| Free remote presales support on complex projects with significant (over 100K net to Axxon) revenue potential. | | |
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| Optional support services include on-site support chargeable to the ordering party at daily rates of $1,000 plus travel and per diem expenses. | |
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| One week free support by an Axxon technical specialist every year (on-site or remote upon OEM’s request). |
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| Telephone or email-based support for SDK developers (16 hours per year). Please inquire about pricing details. |
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"We chose Axxon Enterprise because it is the most flexible and development-oriented product, providing exceptional image quality and a convenient and user-friendly interface."
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