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Regional Sales Support Manager in West Africa

Location: West Africa
Email: germany@axxonsoft.com

Axxonsoft Sub Saharan branch is currently seeking a Regional Sales Support Manager in West Africa.

Summary of role

The Regional Sales Support Manager assists customers by identifying the best solution for their application; offers and sells complete product solutions; provides commercial and technical support to customers; always aims to provide the highest standards of customer service in accordance with the Think Customer principles; providing sales and technical trainings to the customer, etc.

Principle job responsibilities

  • Qualify customer requests for quotation to ensure that a quote will meet the customers application and operational needs.
  • Prepare customer quotations that are on time, technically accurate, commercially verified, offering the best all-round solution.
  • Follow-up on quotations with customers.
  • Maintain accurate and complete records in CRM.
  • Ensure that purchase orders are commercially complete and accurate before processing for order entry in accordance with relevant procedures.
  • Answer customer questions.
  • Provide advice on technical solutions and benefits.
  • Provide technical and sale trainings for the customer.
  • Provide after-sales service to customers.
  • Attend customer meetings as required, including customer site visits.
  • Ensure activities are carried out in line with agreed departmental KPIs.
  • Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released.
  • Organizing and supporting marketing activities in the region together with the customer.
  • Other responsibilities as reasonably required.

Required qualifications and experience

  • Bachelor degree or equivalent in a relevant engineering field
  • Minimum of 3 years relevant work experience in security industry
  • Native/Fluent English language skills (verbal, reading and writing)
  • French and Portuguese language skills are beneficial

Core competencies

  • Action Oriented
  • Approachability
  • Customer Focus
  • Functional / Technical Skills
  • Integrity & Trust
  • Interpersonal Savvy
  • Listening
  • Perseverance
  • Technical Learning
  • Time Management
  • Self-motivation

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